For all support inquires, please use the email provided below. Although we cannot guarantee all emails will receive responses, we promise that we will do our best to read every single email and take action accordingly.
Email hasensoftware AT gmail.com
Trouble-shootings for iOS Products
Developers cannot handle support requests associated with installation, sync and payment. We advise you contact Apple Support Team for all pre-installation diagnosis and trouble shooting. For those who have successfully installed one of our applications and wish to report bugs, we recommend that you try the following simple guides, before you contact us, as 90% of your symptoms may be remedied following these steps.
1. Simply turn off your device and turn on again, (Press & hold power button for 3 sec) and see if this helps. Alternatively, you may wish to reset the device by pressing Power & Home buttons simultaneously for 6 sec. While all your data and installed software don’t get wiped out, we recommend that you back up all your information with iTunes, just in case.
2. Upgrade your iPhone/iPod Touch with the latest firmware. Learn how
3. Uninstall the problematic app by tapping & holding on the icon from home screen for 3 seconds, and touching the ‘x’ mark on the upper right corner of the icon. Then reinstall the latest version of the software. (This may erase all data and settings within the app).
Unfortunately, we cannot provide support for jailbroken devices because hacked devices have modified OS and may cause troubles which we cannot identify or test upon.
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